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Data protection

We are pleased to welcome you to our website and delighted that you are interested in Roto and our products and services. To ensure that you feel safe and comfortable visiting our website, we take the protection of your personal data and the confidential handling of this data extremely seriously.

In this privacy policy, we therefore provide you with information on when we store which data, and the purpose for which we use this data – naturally, in accordance with the applicable data protection regulations.

Contact details of the controllers

The products sold via this website are offered by

Roto Frank Professional Service GmbH
Wilhelm-Frank-Platz 1
70771 Leinfelden-Echterdingen

represented by the Managing Director
Dr Christian Faden


The distributing company is the controller under data protection legislation responsible for processing the related personal data.

Roto Frank Professional Service GmbH is responsible for making the website available.

Contact details of the data protection officer

Depending on the subject, please direct any enquiries one of the above addresses, addressed to the “Data protection officer”.

General information

When you visit our website, our web servers automatically collect information. This includes the type of web browser, the operating system used, the domain name of the Internet service provider, the IP address, the website from which you accessed our website, the pages that you visit on our website, and the date and duration of the visit. Some of this information is recorded in cookies stored on your client. This is necessary in order to temporarily save the products you selected and to allow you to use the login area.

Legal bases for the processing of personal data

When you use this website, your personal data is processed on the basis of various legal bases.

If the processing of personal data is required for the performance of a legal contract to which our company is subject, Article 6(1c) GDPR serves as the legal basis.

Website in general

The purpose of processing the data that is collected as soon as you access this website is to be able to display this website to you. The legal basis for this is our legitimate interest in accordance with Article 6(1f) GDPR. Our interest lies in being able to display the content of this website to you.


We use a JavaScript code from The Financial Times Ltd (Number One Southwark Bridge, London, SE1 9HL, United Kingdom). If you have activated JavaScript in your browser and have not installed a JavaScript blocker, your browser may transfer personal data to polyfill.io. This includes information such as browser details, connection details and this website. You can find more information in the Privacy Policyof Polyfill. To prevent JavaScript code from polyfill.io from being run at all, you can install a JavaScript blocker (such as https://www.noscript.net/).


Article 6(1b) GDPR serves as the legal basis for processing your personal data for the performance of a contract. This also applies to processing operations required to take steps prior to entering into a contract.

Contact and spare parts service contact form

You have the option to contact us via our e-mail address or the contact form. The personal data transferred to us in this way will only be used for the purpose for which it is collected. In other words, the legal basis may be Article 6(1a, b or f) GDPR. Our legitimate interest lies in being able to process your enquiry.

If we ask you to enter data in our contact form that is not required to make contact, we will always mark these fields as optional. These details help us to find out more about your enquiry and improve how it is processed. These details are provided on a voluntary basis, in other words with your consent. If the information relates to communication options (for example, e-mail address, telephone number), we consider this as consent to us contacting you via this means of communication to respond to your enquiry.


This also includes giving you a choice as to which cookies are set and which information we collect concerning you. We use the services provided by Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark (Cookiebot) for this purpose.

We take into account your preferences and process data for marketing, analysis and personalisation purposes only if you give your consent by clicking on "Allow all cookies". Your consent applies to the domain ftt.roto-frank.com. You can withdraw your consent with effect for the future at any time. Further information on the cookies and setting options can be viewed by clicking on "Show details". Please provide your consent ID and the date when contacting us regarding your consent.

Further information on the handling of transmitted data is provided in the Cookiebot privacy policy.

You can also prevent Cookiebot from processing your data by disabling JavaScript in your browser or installing a script blocker, such as https://noscript.net/, in your browser. However, if you disable JavaScript then we will no longer be able to log your preferences.

Where you provide consent, we process your personal data based on this consent and in accordance with Article 6(1a) GDPR.


This website uses cookies. We want to give you the best possible experience when using our website and therefore we use various cookies. Some cookies are necessary for technical reasons (e.g. for browsing the website). Others are used to improve the website and your experience. In doing so, we will take your preferences into account and only process data for marketing, analysis and personalisation if you expressly consent to this by clicking on the "Allow all cookies" button. You may revoke your consent at any time with effect in the future. You may find more information on cookies and customisation options by clicking the "Show details" button.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

Data transfer to other companies within the Roto Group

As a general rule, your data is not transmitted to third parties outside of the Roto Group unless we are legally obligated to do so or the data transfer is required to perform the contract or you have expressly given your prior consent to the transfer of your data.

Data transfer to external service providers (processors)

Your data will be passed on to service partners to the extent that they are acting on our behalf and supporting Roto in the provision of its services.

Any processing of your personal data by commissioned service providers shall be carried out within the scope of commissioned data processing in accordance with Article 28 GDPR. Insofar as external service providers come into contact with your personal data, we have taken legal, technical and organisational measures and performed regular checks to ensure that these service providers also comply with the applicable data protection regulations.

This website offers the possibility of payment using the payment service EVO Payments International GmbH, Elsa-Brändström-Straße 10–12, 50668 Cologne, Germany (EVO). The following payment methods are processed via EVO: PayPal, Mastercard, Visa, giropay. When doing so, personal data is also transferred to EVO, such as name, bank account details or credit card number. This processing operation is necessary to review and process the payment instruction that arises from the performance of the contract you agreed with us. The legal basis is Article 6(1b) GDPR. You can find more detailed information in EVO’s Data Protection Declaration at: https://www.evopayments.eu/en/data-protection/<br/> We send your postal address to a shipping provider in order to send the goods.

Data erasure and storage period

The personal data of data subjects is erased or blocked as soon the purpose of storage no longer applies. The data may continue to be stored beyond this period if stipulated by European or national legislators in regulations or legislation under Union law or other regulations to which the controller is subject. The data will likewise then be blocked or erased once a storage period prescribed by the specified regulations expires, unless the data needs to be retained further for the purposes of concluding or executing a contract.

Rights of the data subject

If personal data concerning you is processed, you are a data subject as defined in the GDPR and you have the following rights with respect to the above-mentioned controller:

Right of access by the data subject

You can request confirmation from us on whether we are processing personal data that concerns you. If we have processed data relating to you, you are entitled to other rights of access as specified in Article 15 GDPR.

Right to rectification

If the data that we have collected relating to you is incorrect or incomplete, you can request that we promptly rectify it in accordance with Article 16 GDPR.

Right to restriction of processing

In accordance with the requirements of Article 18 GDPR, you can, under certain circumstances, also request that the processing of your personal data be restricted.

Once processing has been restricted, your data must only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the Union or of a Member State. We will notify you before lifting the restriction.

Right to erasure

You have the right to ask us to erase the personal data concerning you without undue delay where one of the grounds defined in Article 17(1) GDPR applies, unless there is an exemption to the erasure obligation in accordance with Article 17(3) GDPR.

Right to data portability

Furthermore, in accordance with Article 20 GDPR, you have the right to receive the personal data concerning you in a machine-readable format and to transmit the data to another controller without hindrance, provided that the requirements defined in Article 20(1a) GDPR are met, or to have your personal data transmitted directly by us to another controller, where this is technically feasible and does not impair the rights and freedoms of others. This right does not apply to the processing of personal data that is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.

Right to object

You have the right to submit an objection to the processing of your personal data with one of the aforementioned controllers at any time in accordance with Article 6(1a or f) GDPR.

We will then cease processing your personal data unless there are compelling legitimate reasons for doing so which outweigh your interests, rights and freedoms, or unless the processing is used to establish, exercise or defend legal claims.

Right to lodge a complaint with a supervisory authority

If you consider that the processing of the personal data concerning you infringes the GDPR, you have the right – without prejudice to any other administrative or legal remedy – to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work or the place of the alleged infringement at any time.

Changes to the privacy policy

This privacy policy will be updated on an ongoing basis as the Internet and our website evolves. We will announce any changes on this page in good time. For information on our current data protection regulations, you should check this page on a regular basis.


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